Are you dissatisfied with the service you have received from your bank?
Do you want to lodge a complaint against your bank?
We are here to help. Any bank customer who has a complaint against his or her bank may approach the Ombudsman for Banking Services (OBS) for assistance.
A bank customer who has a complaint against his or her bank may approach the OBS for assistance. The requirements that must be met are:
Independence of the OBS
It is vital to the credibility and success of the scheme that the OBS be and is perceived to be independent of the banking industry over which it has jurisdiction. There must no undue influence in this process by banks, consumers or any other party. The structure of the scheme ensures that the OBS alone decides whether a bank has acted fairly or unreasonably when investigating a complaint.
Complaints by Category(Updated last : September 2014)