In line with the practice of other financial ombudsman organisations
internationally, we do not handle complaints about a bank's general interest rate policy or fees and charges policy
unless they relate to a fee or charge being incorrectly applied by the bank, having regard to any scale of charges
generally applied by that bank.
Please see the Consumer
Information Note relating to bank charges.
We believe that individual bank customers can reduce their costs of banking by
being selective in how they do their banking and by shopping around.
The following links to tips and other reading on bank charges are provided to
help bank customers:
Other useful links (local)
Other useful links (foreign)
Should you have any other useful information on bank charges or wish to inform
us of any of the above links being inactive, kindly contact us at email@example.com.