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In line with the practice of other financial ombudsman organisations internationally, we do not handle complaints about a bank's general interest rate policy or fees and charges policy unless they relate to a fee or charge being incorrectly applied by the bank, having regard to any scale of charges generally applied by that bank.

Please see the Consumer Information Note relating to bank charges.

We believe that individual bank customers can reduce their costs of banking by being selective in how they do their banking and by shopping around.

The following links to tips and other reading on bank charges are provided to help bank customers:

Bank links

ABSA (select Rates & Fees and then choose from the options presented in the menu bar)
Capitec Bank (select Fees & Rates on the menu bar)
First National Bank (select Pricing Guide on the menu bar)
GBS Mutual Bank (select Bank Charges on the menu bar)
Investec Private Bank
Nedbank
Old Mutual Bank
Standard Bank (select Fees, rates and prices on the menu bar and select the option Account fees)
VBS Mutualbank (select Interest Rates/Charges on the menu bar and then choose from the options presented)

Other useful links (local)

Bankmonitor
bizland: Portable overdraft facilities
Business Report: Investigating the bullet holes in my bank charges
Business Warriors
Competition Commission: Banking Equiry
iafrica.com
Mail & Guardian Online: Absa announces new fee structure
Personal Finance: War over bank charges in offing
pete's weekly business idea
Weekend Post: Keeping bank charges to minimum

Other useful links (foreign)

Should you have any other useful information on bank charges or wish to inform us of any of the above links being inactive, kindly contact us at info@obssa.co.za.