In line with the practice of other financial ombudsman organisations internationally, we do not handle complaints about a bank's general interest rate policy or fees and charges policy unless they relate to a fee or charge being incorrectly applied by the bank, having regard to any scale of charges generally applied by that bank.
Please see the Consumer Information Note relating to bank charges.
We believe that individual bank customers can reduce their costs of banking by being selective in how they do their banking and by shopping around.
The following links to tips and other reading on bank charges are provided to help bank customers:
Other useful links (local)
Other useful links (foreign)
Should you have any other useful information on bank charges or wish to inform us of any of the above links being inactive, kindly contact us at email@example.com.