Ombudsman for Banking Services, Annual Award of Excellence - General Overview
Each year the Ombudsman for Banking Services (OBS) presents a series of Independent Awards to member banks, recognising excellent performance in the field of dispute management.
Since the way in which a bank handles complaints is central to the overall client service package, the Awards provide the industry, government, media and consumers with a clear indication of those banks that excel in their ability to address disgruntled customers in a manner that is inclusive, proactive and results-driven.
As the Awards are growing in significance and stature, the OBS has introduced the following awards:
The OBS Award of Excellence: Bank is in recognition of the Bank that has excelled in dispute resolution for the year in Category A & B, based on a quality survey conducted by the OBS on a specific number of closed files as assessed by OBS investigators and adjudicators.
The banks are divided into Category A & B, and the participants amended year on year - based on the cases opened by the OBS office for a specific year. Categories are determined according to case numbers and the banks market asset share.
The OBS Award of Excellence: Bank Individual is presented to a bank employee who has provided excellent service, as judged by his/her interactions with the OBS.
Pictures from the event:
Roshika Samdhan-Pillay (back)
Ingrid Johnson - Managing Executive: Retail and Business Banking
Adv John Myburgh SC - OBS Board Chairman
Herman Munsamy - GM: Ombudsman and Service Resolution
Sue Griffin - Ombudsman Resolution Manager
Dion Brown - Team Manager: Ombudsman Referral Unit
Brandon Allison - Ombudsman Resolution Manager
Charmaine McCarthy - Ombudsman Resolution Manager
Ina Wilken - OBS Board Member
Gameeda Fakier - Ombudsman Resolution Manager