Ombudsman for Banking Services, Annual Award of Excellence - General Overview

Each year the Ombudsman for Banking Services (OBS) presents a series of Independent Awards to member banks, recognising excellent performance in the field of dispute management.

Since the way in which a bank handles complaints is central to the overall client service package, the Awards provide the industry, government, media and consumers with a clear indication of those banks that excel in their ability to address disgruntled customers in a manner that is inclusive, proactive and results-driven.

As the Awards are growing in significance and stature, the OBS has introduced the following awards:

The OBS Award of Excellence: Bank is in recognition of the Bank that has excelled in dispute resolution for the year in Category A & B, based on a quality survey conducted by the OBS on a specific number of closed files as assessed by OBS investigators and adjudicators.

The banks are divided into Category A & B, and the participants amended year on year - based on the cases opened by the OBS office for a specific year. Categories are determined according to case numbers and the banks market asset share.

The OBS Award of Excellence: Bank Individual is presented to a bank employee who has provided excellent service, as judged by his/her interactions with the OBS.

Pictures from the event: (Click for enlargements)
Sakhe Radebe Sonette Botha Roshika Samdhan-Pillay (back) Marilyn Budow Alicia Adonis Phindile Jambane Magashree Ramsaroop Thebeetsile Mothibi	Back Row: Ingrid Johnson - Managing Executive: Retail and Business Banking Adv John Myburgh SC - OBS Board Chairman Herman Munsamy - GM: Ombudsman and Service Resolution Sue Griffin - Ombudsman Resolution Manager Dion Brown - Team Manager: Ombudsman Referral Unit Brandon Allison - Ombudsman Resolution Manager Charmaine McCarthy - Ombudsman Resolution Manager Ina Wilken - OBS Board Member Front Row: Gameeda Fakier - Ombudsman Resolution Manager