Providing South African banking customers with a free, informal dispute resolution service.

Account of activities 
An account of the activities of the Ombudsman for the period 1 January to 31 December, 2010 has been added. Click here for more.

We have moved!
The offices of the Ombudsman for Banking Services have been moved from the Johannesburg CBD to Houghton. Click here for details.

Annual Report of the Ombudsman for Banking Services for 2010 released
The Annual Report of the Ombudsman for Banking Services for 2010 has been released. Download a copy of the report here.

The Annual Excellence Awards 2010
The Ombudsman for Banking Services' annual excellence awards have been announced. Click here for more.

The Ombudsman for Banking Services (OBS) supports Bafana Bafana
In celebration of the 2010 World Cup™ and to show support for the national football team, the OBS staff are participating in the Football Fridays campaign. Read more on this topic here.

The Banking Ombudsman in Soweto
The week spent in Soweto is how the Ombudsman's office plans to continue in its pursuit of education and awareness of the consumer about the correct use of the banking system. Read more on this topic here.

Consumer champion joins NCF
Veteran consumer champion Ina Wilken has joined forces with the National Consumer Forum, bringing over 15 years of experience and to the consumer movement. Read more on this topic here.

Consumer Information Notes
We often receive applications and inquiries from the public relating to various topics such as mortgage bonds, vehicle finance, etc. Our Consumer Information Notes seek to clarify certain aspects based on the most common complaints we receive. Read more on Consumer Information Notes here...