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The complainant's building loan application was approved. He used his salary to buy building material as he expected the money to be paid into his account.
The attorneys later informed him that the bank had cancelled the agreement, as he had not complied with all the requirements.
However, it was found that the wrong procedure was followed and that this had caused the complainant financial losses, distress and inconvenience.
The bank agreed to assist the complainant to reapply for the loan and to comply with all the requirements.