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Cellphone Banking Fraud

More than R60 000 was stolen from the complainant's account using a cellphone banking facility for which he claimed he had not registered.
The bank maintained that the complainant disclosed his confidential cellphone banking details and that he had accepted the bank's terms and conditions for internet and cellphone banking.

The OBS adjudicator held that the bank could not prove that it made the client aware that he was registering for both cellphone and internet banking when signing the terms and conditions or that the details of cellphone banking had been explained to him. The complainant could not be held liable for a risk of which he was unaware or a facility of which he was oblivious.
The bank agreed to refund the complainant in full.

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