If you have a complaint:
Speak to a Banker or Relationship Manager
You may also contact the Client Complaints Helpline on 0860 444 000
Email our specialised complaints team on firstname.lastname@example.org (remember to always include your name and contact details)
Always ensure you receive a Reference number for your query
We are committed to providing world class service,undertake to investigate your complaint and attempt to provide the appropriate resolution, all while keeping you in the loop.
If you believe our internal escalation process have not provided you with the appropriate resolution, you may contact the Ombudsman for Banking Services on 0860 OMBUDS (662 837) or go to
www.obssa.co.za. The Ombudsman is a free service which helps individuals and small businesses resolve disputes with their bank.
If you prefer, contact our social media team via Twitter, Facebook or HelloPeter, they will refer your complaint to the appropriate resolution team.