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ABSA Bank Ltd

Lodging a complaint with ABSA

Should you have a complaint, please feel free to contact us via your nearest Absa Branch or by contacting us directly via email or telephonically

Should the complaint not be resolved immediately, Absa will register your complaint and provide you with a reference number.

Within 3 business days, you will be provided with a resolution or the estimated time required to resolve the complaint. In the unlikely event we cannot resolve your complaint within 20 business days, you will receive a letter of resolution/conclusion on our position or an indication of when we expect to reach resolution. If you are not satisfied with the resolution/conclusion, you are invited to escalate your complaint as indicted in the escalation process.

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