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African Bank Ltd

African Bank has a three step procedure to assist you to resolve queries and complaints with the bank.

Please give us a chance to assist you in Step 1, before you move to Step 2.

Step 1: Logging your query

For your convenience, you can contact us through any one of the following contact points. Please remember to have your ID/loan reference number handy, as well as the details of your complaint.

The Client Service Call Centre: 086 11 11 011
Email us onresolution@africanbank.co.za
Fax a letter to us on 011 207 4733
Similarly, please contact the Consumer Advocates Office in Step 2, before escalating to Step 3.

Step 2: Still having problems

If you've tried Step 1 and, for any reason, you remain unhappy with our service or with the response you received, please contact the ABIL Consumer Advocates Office:

Emailconsumeradvocate@africanbank.co.za
Fax - 011 207 4724
Call - 011 256 9284
Remember: Step 2 is an escalation of Step 1. The ABIL Consumer Advocates Office will not be able to deal with your complaint if you have not first made contact with the outlets listed in Step1. Please remember to have the reference number of your query in Step 1 handy as well as the details of your query.

Step 3: Still unsatisfied?

Take it further and lodge your complaint with the Ombudsman for banking services

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