The OBS's Jurisdiction
Only banks that are members of the Banking Association are bound by our rules. Check whether your bank is a participant in the Ombudsman's scheme.
Who can complain to us?
Any bank customer may lodge a complaint against his or her bank with the OBS, provided the OBS has jurisdiction.
Entities such as companies, corporations, partnerships and trusts may lodge a complaint if the person making the complaint is authorised to do so and the annual turnover of the business or group of businesses is R10 million or less per year.
Complaints we can handle
The OBS can assist you only if your complaint:
We cannot assist if your complaint involves:
You may contact us to obtain more information.