Ombudsman's terms of reference updated
5 March 2004 - Mail & Guardian
The extent to which the Ombudsman for Banking Services is able to help South Africans who have complaints against their banks has received a much needed boost, after the announcement this week that its terms of reference have been updated.
Banking Ombudsman advocate Neville Melville
said on Thursday that he had received his boards' approval to revamp the
rules that underpin his function, in keeping with the commitment to assist
as many consumers as possible.