the complaints I receive are banking-related, including home loan queries,
ATM scams and bank transactions.
Advocate Neville Melville, Ombudsman for Banking Services, has this to say about his organisation:
Lodging a complain with the OBS is simle. But the first port of call is the bank. To lodge a complaint with the bank, one needs to ensure the bank issues a reference number.
Having lodges the complaint with the bank, one should get a response within a month.