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OBS Independent Awards The Ombudsman for Banking Services (OBS) presented a series of Independent Awards to member banks, recognizing excellent performance in dispute resolution at a function held at Hazeldene Hall in Johannesburg on Wednesday 29th October 2008. "The way in which a bank handles complaints is crucial in the overall client experience in providing exceptional service in the banking environment. The Awards provide industry, government, media and consumers with a clear indication of those banks that excel in their ability to address disgruntled customers in a manner that is inclusive, proactive and results-driven," said the Ombudsman Advocate Clive Pillay. "The independent OBS award, now in its seventh year, is growing in significance and stature," added Advocate Pillay. The winners in each category were acknowledged in front of keynote speaker Mr. Errol Kruger, Head of Registrar of Banks in South Africa and a host of dignitaries from the various sectors. The winners of the following categories are:
As part of the OBS' continued outreach campaign on the role and function of the office, two consumer draws were also conducted during the evening. This was based on entries received from the public at Maponya Mall and Trade Route Mall in South West Johannesburg. Two lucky consumers won R2 500 each. The Ombudsman for Banking Services is a free dispute resolving service to all bank customers, and we encourage customers that have lodged complaints with their banks and are not happy with the outcome to approach the office.
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