The Banking Ombudsman in Soweto 

The week spent in Soweto is how the Ombudsman's office plans to continue in its pursuit of education and awareness of the consumer about the correct use of the banking system. This is to prevent encountering problems while using the banking system. 

With an exhibition showcasing the services of the office, and one-on-one interaction with the customers, the OBS believes that it is through this personal contact, among others, that the consumer will begin to fully grasp the simple procedure of the complaints resolution process, which has a direct effect on them once they have identified a problem in their banking. 

The process begins with you first contacting your bank. This should not be seen as an external exercise away from the process. Going to the source of the problem is the beginning of your complaint being resolved. By doing this you are able to manage, and to some extent control, the time spent on your complaint. Give the bank twenty days to get back to you. Doing this could eliminate much of the time spent on what could have needed a simple response or correction. In some cases we find that it has been an issue that you and your bank could have resolved. If the bank does not respond to your query in the twenty allocated days, or if they do and you find that you are unhappy with their response to your problem, then you contact the Ombudsman. 

Wishing you a hassle-free transaction and do enjoy your banking experience!