The OBS Office Is Open for Business – With Safeguards in Place

Due to the ongoing coronavirus pandemic and in compliance with the current lockdown regulations, the OBS continues to take the necessary steps to protect its staff, complainants and other stakeholders.

The OBS office is now open from Monday to Friday, 08h00 to 16h30. We are able to assist walk-in complainants, subject to the following conditions:

  • All visitors’ temperatures will be taken and must be below 37.5°C. Individuals who decline to have their temperatures taken, or who have temperatures higher than this, will not be permitted access to the premises and will be advised to seek medical attention if appropriate;
  • All visitors must wear a mask or any material that covers the nose and mouth;
  • All visitors must use the hand sanitiser provided when entering and leaving the OBS premises; and
  • All visitors must adhere to the indicated guidelines to promote safe social distancing and obey floor stickers and other related signage.

All our other channels of communication remain available. We can assist with telephonic queries and/or with logging complaints. Email us at or call 0860 800 900.

The application for assistance form can be downloaded here. Once completed, it should be emailed to

To lodge and submit a complaint online, visit:

The progress of a complaint can be tracked online here:

The Ombudsman for Banking Services remains fully operational. Although some team members continue to work remotely, we remain committed to meeting our obligations timeously.

Ombudsman for Banking Services

Are you dissatisfied with the service you have received from your bank? Do you want to lodge a complaint against your bank?
If so, we may be able to help. If you have followed your bank’s complaints procedures and you are still not happy with the outcome, you can contact the Ombudsman for Banking Services (OBS) for assistance.

Role of the OBSSA

Meet the Ombudsman for Banking Services, or OBSSA, and learn more about what we do and how we can help you. We’re an independent organisation that helps consumers – people just like you – who feel that they have been treated unfairly by their Banks, and lost money as a result. You don’t have to pay for our services, and we specialise in resolving the kind of disputes that cause stress and anxiety. When you need help, reach out to us. Call us on 0860 800 900.