Important Notice

Latest developments regarding Coronavirus pandemic and President Cyril Ramaphosa’s address to the nation on Sunday 15 March 2020 have necessitated that we take stringent measures to protect both our employees and complainants.

The office of the Ombudsman for Banking Services calls on complainants not to visit the Office but rather utilise online facilities. Note however that we are still operating full time and business will continue as normal to assist consumers with complaints.

One may download the complaints forms here, and email them to;

Or complete the form online and/or track the progress of a complaint online at

Our other channels of communication will also be available to assist with telephonic advice and assistance to log complaints. Contact us on or call 0860 800 900.


OBS Management

for Banking Services

Are you dissatisfied with the service you have received from your bank? Do you want to lodge a complaint against your bank?

If so, we may be able to help. If you have followed your bank’s complaints procedures and you are still not happy with the outcome, you can contact the Ombudsman for Banking Services (OBS) for assistance.