Beware of Business Email Compromise fraud

Business Email Compromise (also called E-mail interception fraud) is a type of scam that targets companies and individuals who do electronic funds transfers

Track Your Complaint

If you’ve already lodged a complaint with the Ombud, you can follow its progress here.

The OBS now your One-Stop shop for all Credit and Banking related Complaints

As of 1 October 2019, all bank and credit bureau listing related complaints, will fall under the jurisdiction of the OBS.

Consumer Protection - Log out or lose out

Disable auto sign-in on your banking app to keep your money safe. Follow us on Facebook for more tips on Consumer Protection.

Let down by your bank?

We may be able to help.

Ombudsman
for Banking Services

Are you dissatisfied with the service you have received from your bank? Do you want to lodge a complaint against your bank?

If so, we may be able to help. If you have followed your bank’s complaints procedures and you are still not happy with the outcome, you can contact the Ombudsman for Banking Services (OBS) for assistance.

more about who we are

How to complain The steps you need to take.

Complaints we can assist with The limits on what we can do.

Make a Complaint We might be able to help

Track your complaint Follow its progress here