Beware of Business Email Compromise fraud

Business Email Compromise (also called E-mail interception fraud) is a type of scam that targets companies and individuals who do electronic funds transfers

Track Your Complaint

If you’ve already lodged a complaint with the Ombud, you can follow its progress here.

The OBS now your One-Stop shop for all Credit and Banking related Complaints

As of 1 October 2019, all bank and credit bureau listing related complaints, will fall under the jurisdiction of the OBS.

Consumer Protection - Log out or lose out

Disable auto sign-in on your banking app to keep your money safe. Follow us on Facebook for more tips on Consumer Protection.

Let down by your bank?

We may be able to help.

Important Notice

Latest developments regarding Coronavirus pandemic and President Cyril Ramaphosa’s address to the nation on Sunday 15 March 2020 have necessitated that we take stringent measures to protect both our employees and complainants.

The office of the Ombudsman for Banking Services calls on complainants not to visit the Office but rather utilise online facilities. Note however that we are still operating full time and business will continue as normal to assist consumers with complaints.

One may download the complaints forms here, and email them to info@obssa.co.za;

Or complete the form online and/or track the progress of a complaint online at https://www.obssa.co.za/track-a-complaint/

Our other channels of communication will also be available to assist with telephonic advice and assistance to log complaints. Contact us on info@obssa.co.za or call 0860 800 900.

Regards

OBS Management

Ombudsman
for Banking Services

Are you dissatisfied with the service you have received from your bank? Do you want to lodge a complaint against your bank?

If so, we may be able to help. If you have followed your bank’s complaints procedures and you are still not happy with the outcome, you can contact the Ombudsman for Banking Services (OBS) for assistance.