If so, we may be able to help. If you have followed your bank’s complaints procedures and you are still not happy with the outcome, you can contact the Ombudsman for Banking Services (OBS) for assistance.
Due to the ongoing coronavirus pandemic and in compliance with the current lockdown regulations, the OBS continues to take the necessary steps to protect its staff, complainants and other stakeholders.
The OBS office is now open from Monday to Friday, 08h00 to 16h30. We are able to assist walk-in complainants, subject to the following conditions:
All our other channels of communication remain available. We can assist with telephonic queries and/or with logging complaints. Email us at info@obssa.co.za or call 0860 800 900.
The application for assistance form can be downloaded here. Once completed, it should be emailed to info@obssa.co.za
To lodge and submit a complaint online, visit:
https://www.obssa.co.za/resolving-complaints/make-a-complaint/
The progress of a complaint can be tracked online here:
https://www.obssa.co.za/track-a-complaint/
The Ombudsman for Banking Services remains fully operational. Although some team members continue to work remotely, we remain committed to meeting our obligations timeously.
If so, we may be able to help. If you have followed your bank’s complaints procedures and you are still not happy with the outcome, you can contact the Ombudsman for Banking Services (OBS) for assistance.