To be known as a trusted mediator of disputes, thereby increasing consumer confidence in the banking sector, and to proactively promote greater awareness of banking matters on the part of consumers.


We are committed to resolving disputes that arise between banks and consumers in the South African banking sector by providing a free, fair and independent forum for dispute resolution.


The Ombudsman and her staff are committed to the following values:
  • Fairness
  • Independence
  • Professionalism
  • Accountability
  • Accessibility;
  • and Timeliness