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If it seems to good to be true, it probably is

Case Study . 13 May 2020

The Complainants received an unexpected payment into their account. They did not know who had made the payment and contacted their Bank to ascertain this.

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Let fairness and reasonableness be our guide

Case Study . 13 May 2020

The Complainant had a home loan account with the Bank and as a result of losing his job, he could no longer pay his instalments. The Bank proceeded with legal action against the Complainant and obtained judgment as well as an order authorising the sale of the Complainant’s property at auction with [...]

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Failure to follow mandate can be costly

Case Study . 13 May 2020

The Complainant came to South Africa from Australia to sell his property and transfer the proceeds to his account in Australia. The Bank’s failure to advise the Complainant that it required an indemnity resulted in a delay in the proceeds from the sale of his property being paid to the Complainant [...]

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Comply or pay

Case Study . 23 May 2019

The complainant made a payment towards his credit card account in order to settle and close the account.

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Flying high

Case Study . 23 May 2019

Even though the complainant had insufficient funds in his account, he made numerous online payments to service providers expecting that the transactions would be reversed by the bank.

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I didn’t say I do (no spousal consent)

Case Study . 23 May 2019

The complainant’s husband passed away and she was appointed as the administrator of the deceased estate by the Master of the High Court.

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Please advise me

Case Study . 09 May 2018

The complainant contacted his bank manager and was advised that a payment could be reversed if a sale turned out to be a scam, since the payment would take 48 hours to transfer.

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Is it business or personal?

Case Study . 09 May 2018

The complainant wanted the bank to close a dormant business account.

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Inter banking in motion

Case Study . 09 May 2018

The complainant’s laptop and cellphone were stolen from his vehicle but he only became aware of the theft a day later. The incident was reported to the bank on 26 March 2017.

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Be in two places at the same time

Case Study . 24 Apr 2018

The complainant became aware that two purchases on his credit card statement had not been performed by him. The purchases were made using the “budget” facility at shops never frequented by the complainant.

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