Case Studies
Case Study . 23 May 2019
The complainant’s husband passed away and she was appointed as the administrator of the deceased estate by the Master of the High Court.
Case Study . 09 May 2018
The complainant contacted his bank manager and was advised that a payment could be reversed if a sale turned out to be a scam, since the payment would take 48 hours to transfer.
Case Study . 09 May 2018
The complainant wanted the bank to close a dormant business account.
Case Study . 09 May 2018
The complainant’s laptop and cellphone were stolen from his vehicle but he only became aware of the theft a day later. The incident was reported to the bank on 26 March 2017.
Case Study . 24 Apr 2018
The complainant became aware that two purchases on his credit card statement had not been performed by him. The purchases were made using the “budget” facility at shops never frequented by the complainant.
