The Banking Ombudsman may liaise with other consumer bodies in addressing your complaint where they have specific experience and expertise that may be of help in arriving at a satisfactory outcome.

Consumer Bodies

The Ombudsman investigates any alleged act or omission or any attempt by an employee serving in the municipality which contravenes certain items, codes and provisions of section 8 of the Municipal Systems Act. Section 8 pertains to rates and service tariffs, the provision of services, service delivery agreements, regulations regarding municipal services, the Municipal Entities and their duties and responsibilities, and governance.

The Community Schemes Ombud Service (CSOS) is the regulatory authority for all community schemes in South Africa. It came into operation on 7 October 2016 with a mandate to regulate the conduct of parties in community schemes, regulate, control and quality assure all scheme governance documentation, provide a dispute resolution service and provide stakeholder training, consumer education and awareness for property owners, occupiers, other stakeholders and to ensure that the organisation is managed in an efficient and sustainable manner


The CGSO enforces the Industry Code of Conduct by receiving and dealing with consumer goods and services related complaints by a consumer free of charge. Examples of goods include clothing, computer, cosmetics, food and beverage, footwear, furniture, electrical appliances, linen, hardware

etc. We also deal with a broad range of services and time share

related complaints.

The Office of the Credit Ombud resolves complaints from consumers and businesses that are negatively impacted by credit bureau information or when a consumer has a dispute with a credit provider. At all times we will act honestly, independently and fairly, balancing the rights of all parties. The Credit Ombud does consumer education pertaining to the credit and credit information industry. Our service is free of charge.

The FAIS promote consumer protection and enhance the integrity of the financial services industry through resolving complaints impartially, expeditiously and economically.

The Office of the Motor Industry Ombudsman is an institution which regulates the interaction and provides for alternative dispute resolution between persons conducting business within the automotive industry in South Africa and consumers, and among participants in the motor and related industries. The Motor Industry (MI) Ombudsman handles complaints by vehicle buyers against manufacturers, importers and dealers.

Promote compliance with the Consumer Protection Act through advocacy and enforcement, to ensure fair business practice and to uphold the social and economic welfare of consumers and to be the leading institution in consumer protection that is professional, responsive and effective.

The National Consumer Tribunal (NCT) is an independent adjudicative entity and derives its mandate from the National Credit Act, No. 34 of 2005 (the NCA) and include matters arising from Consumer Protection Act, Act No. 68 of 2008 (“the CPA”). The Tribunal’s mandate also includes reviewing decisions made by the National Credit Regulator (NCR), the National Consumer Commission (NCC) and single-member panels of the Tribunal. Decisions made by a three-member panel of the Tribunal may in turn be taken on appeal or review to the High Court.

To support the social and economic advancement of South Africa by regulating for a fair and non-discriminatory market place for access to consumer credit, promoting responsible credit-granting and credit use, and effective redress and to promote a South African consumer credit market that is fair, transparent, accessible and dynamic.

This office started more than 30 years ago. Our mission is to deal with complaints against life insurance companies arising from investment policies and policies which insure any of the following: life, credit, disability, health, funeral costs. We deal with complaints in a manner which is effective, efficient and fair. Our procedure is informal and a complainant does not require a lawyer. The office is independent and impartial and our service is free.

The Pension Funds Adjudicator is a specialist tribunal that aspires to be a respected institution that makes binding and final determinations in pension fund complaints submitted to it in terms of the ACT. The mission of the OPFA is to resolve complaints in terms of the ACT to uphold the integrity of the pension fund industry and to protect the interests of pension fund members. ​​​​​​​​

The vision of the Office of the Tax Ombud is to strengthen taxpayers’ confidence in tax administration.

The Office of the Tax Ombud is committed to being an efficient, independent, impartial and fair

redress channel for taxpayers.

Established in August 1989, The Office of the Ombudsman for Short-Term Insurance provides consumers with a free, efficient and fair dispute resolution mechanism to resolve disputes with insurers. The Office can assist consumers with the following personal lines short-term insurance such as motor, home owners (Buildings, householders (Contents), cell phone, travel, disability, credit protection insurance and commercial insurance on a limited basis, i.e. claimants such as small businesses, including a sole proprietor or trader, a juristic person, partnership or trust that has a turnover in the last financial year of less than R10 million.

Industry Association

  • Telephone: (010) 900-1336
  • E-mail Address: info@asasa.org.za
  • asasa.org.za