Banking During COVID-19

Just as it’s OBSSA’s mission to resolve banking disputes and hence protect our consumers and members, so we’re duty bound to help safeguard them against the pandemic’s impact on banking in general.


Case Study: Payment Holidays from Banks

Of course, many South Africans have sustained severe income loss during the pandemic and have battled to service debt, resulting in the need for a payment holiday from a bank. This article contains a case study as well as tips on how to approach payment holidays.

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Maintaining Social Distancing While Transacting

The OBSSA has received many enquiries about the risks of contracting COVID-19 while attending to banking matters. This article provides tips on issues including ATM usage, visiting bank branches and handling cash, as well as the benefits and pitfalls of online banking.

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Statements from the Industry Re COVID-19

The banking industry has issued a wealth of information about the effects of the pandemic on South African banking, consumer advice and measures taken by the institutions involved. Here you can find information on issues such as debt relief and managing debt during COVID-19 times, as well as statements from ABSA, FNB, Nedbank, Standard Bank and Capitec Bank.

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