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Bond Granted Recklessly

The complainant and his father were granted a joint bond. Subsequently, the son lodged a complaint with the OBS alleging that the bank granted the bond recklessly as his father had numerous judgments listed with credit bureaux at the time of the application and did not consider his father's age of 52 years, when it granted the 20-year home loan.

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Cellphone Banking Fraud

More than R60 000 was stolen from the complainant's account using a cellphone banking facility for which he claimed he had not registered.
The bank maintained that the complainant disclosed his confidential cellphone banking details and that he had accepted the bank's terms and conditions for internet and cellphone banking.

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The complainant was advised that he had won an international lottery and would need to pay administration fees to receive the funds. He transferred R126 000 into various accounts with one bank and R39 000 into an account with a second institution.
On realising that it was a scam, he approached the banks to refund him.

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Cloned Motor Vehicle

The complainant's motor vehicle was repossessed by the bank as his account was in arrears.
Subsequently the parties agreed that he would pay R60 000 to settle the account. His mother would refinance the R60 000 in her name and the application for finance was approved. The motor vehicle was subsequently released.

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Flexi Facility on Home Loan Account

The complainant asked the bank to activate a flexi facility on his home loan account. Although the bank confirmed that it had complied, the facility was not activated.
He transferred R360 000 into the account, intending to have access to these funds. He also ensured that there were enough funds in his cheque account to cover the monthly bond repayment debit order.

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