Ombudsman - News & Events

Click on the links below to read our most recent news and find out more about the work of the OBS, and how we get involved in charitable programmes.

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Online banking fraud keeps Banking Ombudsman on its toes two years running

Press Releases . 23 May 2019

The Ombudsman for Banking Services (OBS) has today released its Annual Report highlighting some interesting statistics for its operations for 2018. Key highlights for the year

Pensioners targeted in credit card fraud stats show

Press Releases . 16 Apr 2019

In the review of the first quarter of 2019, the Ombudsman for Banking Services has seen an alarming increase in credit card fraud. Credit card fraud is theft involving a payment card

In a technical recession protection is better than loss

Press Releases . 05 Oct 2018

South Africa has officially entered a technical recession. “It is important for the average consumer to understand how the decline in economic activity affects them.

What Women Want…From Their Banks

Press Releases . 01 Jul 2018

Investment What Women Want...From T1 The world at large, and more specifically developing countries, are finally making some strides for the financial inclusion and engagement of women and the role of the woman in the economy is expanding rapidly and parallel to the various dynamic business sectors that make up the economy.

Bank Right & Save During This National Savings Month

Press Releases . 01 Jul 2018

As July s National Savings month, the Ombudsman for Banking Services OBS advises bank customers to better educate themselves when banking through their chosen banking channels.

Busy year for Banking Ombuds with 35% increase in case load

Press Releases . 23 May 2018

The Ombudsman for Banking Services (OBS) has today released its Annual Report on operations for 2017.

7000 cases before banking ombuds

Press Releases . 14 May 2018

A TOTAL of 7056 formal cases were opened by the Ombudsman for Banking Services office last year - an unprecedented 35% more than in the previous year.

VAT increase sees escalation in banking fees

Press Releases . 20 Apr 2018

Banking services are among the many that will be affected by the 1% VAT increase effective 1 April 2018.

VAT increase to affect all types of services including rent

Press Releases . 12 Apr 2018

THE OFFICE of the Ombudsman for Banking Services yesterday warned South African consumers that banking services were among the many that were affected by the 1%increase in value-added tax (VAT) which became effective on April 1.

March is time to get on top of dubious debit orders

News . 08 Mar 2018

As March is Consumer Awareness Month it’s a great time to turn information into knowledge.