Click on the links below to read our most recent news and find out more about the work of the OBS, and how we get involved in charitable programmes.

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2021 Annual Report Press Release: The OBS Secures Millions for Bank Customers Wronged by Banks

Press Releases . 11 May 2022

Over the past two years, the Covid-19 Pandemic has disrupted the traditional banking model testing it to its limit.

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New wave of fraud targeting bank customers

Press Releases . 31 Jan 2022

Fraud continues to pose the risk of serious financial losses for banking customers.

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Make this a season of festive cheer and not festive fraud

Press Releases . 25 Nov 2021

The Festive Season is a time when most South Africans, like the rest of the world, will be looking to spoil their loved ones by purchasing them gifts.

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Banking customers are urged to remain extra vigilant during these trying times

Press Releases . 19 Jul 2021

South Africa is in the middle of one of the most tyring times in the country’s history. Unemployment was on the rise which will only worsen in the aftermath of the current situation. In addition, tensions are boiling over turning into violent acts and destruction which are currently disrupting society. This includes bank ATM’s and branches.

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2020 Annual Report Press Release: Successfully navigating a challenging year

Press Releases . 12 May 2021

It is no longer strange to hear from business that 2020 was an exceptional year. For some, it was exceptionally bad and lead to unbelievable hardships. For others, it turned into an exceptionally busy year. The Ombudsman for Banking Services (OBS), Reana Steyn, points out that the OBS had a busy year.

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Protect your livelihood – Do not Take the Bait: A Warning from the OBS

Press Releases . 16 Apr 2021

With an increase in banking fraud, and a modus operandi of targeting online transactions, banks are continuing to evolve their products, services and systems to try and stay ahead of fraudsters. This is being achieved through the development and introduction of world-class security systems and technologies which will aim to protect consumers from becoming potential fraud victims.

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Responsible management is in the hands of the consumer

Press Releases . 04 Mar 2021

February is the month of love. While we are spoiling our loved ones with tokens of our love and appreciation, we must remember that this is a time when cyber criminals are spreading their own brand of love by targeting the bank accounts of online shoppers.

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Chargeback Rights Explained

Press Releases . 24 Aug 2020

The worldwide pandemic, and associated lockdown, have brought about many changes in consumer behaviour. One of which is the surge in online shopping.

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Saving tips – Getting into the habit of accumulating instead of spending is important

Press Releases . 01 Jul 2020

July is National Savings Month and there is no better time to think about how you are going to reach your future financial goals.   Even though 2020 thus far have not been kind to most South African’s pockets, one should not give up on financial goals.  

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The role of the Banking Ombudsman’s office is more relevant than it has ever been

Press Releases . 13 May 2020

The impact of COVID-19, and the financial crisis that is bound to follow in its wake, will have a lasting impact on society and business as a whole. It will be a time of great financial stress and a time where the services of bodies such as the Ombudsman for Banking Services (OBS) will be needed now more than ever.

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How to bank safely and effectively during lockdown

Press Releases . 15 Apr 2020

Consumer concerns related to Covid-19 including fears of being infected by the coronavirus while attending to their banking matters and stress related to debt issues have come to the attention of the  Ombudsman for Banking Services.  

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Business continuity in response to COVID-19

Press Releases . 30 Mar 2020

Following President Ramaphosa’s announcement on Monday, 23 March 2020, of a national shutdown to combat the spread of COVID-19, the Ombudsman for Banking Services (OBS) have adhered to his request and enforced the requested lockdown of our office premises.

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