Click on the links below to read our most recent news and find out more about the work of the OBS, and how we get involved in charitable programmes.

Filter news and events by:


2022 Annual Report Press Release: Fraud remains a big problem for banking customers

Press Releases . 18 May 2023

Although banks appear to be making greater efforts to resolve some types of consumer disputes internally, banking fraud related to current accounts and internet banking remains high on the list of complaints to the Ombud for Banking Services South Africa (OBS).

read more
Don’t be an Ass (mule) this festive season

Press Releases . 02 Dec 2022

The festive season is a time to be enjoyed, spending quality time with family and showering others in kindness and generosity.

read more
Consumers Beware: Some Banks Are Still Collecting On Prescribed Debts

Press Releases . 29 Jul 2022

The law forbidding creditors from collecting on prescribed debts which falls under the National Credit Act 34 of 2005 (NCA) is well-known, established and adhered to – or so everyone would think. 

read more
July is Savings Month

Press Releases . 19 Jul 2022

Times are tough for many South Africans at the moment, with the price of many goods and services increasing significantly. You’ll no doubt have noticed this each time you fill up your car or go grocery shopping.

read more
2021 Annual Report Press Release: The OBS Secures Millions for Bank Customers Wronged by Banks

Press Releases . 11 May 2022

Over the past two years, the Covid-19 Pandemic has disrupted the traditional banking model testing it to its limit.

read more
New wave of fraud targeting bank customers

Press Releases . 31 Jan 2022

Fraud continues to pose the risk of serious financial losses for banking customers.

read more
Make this a season of festive cheer and not festive fraud

Press Releases . 25 Nov 2021

The Festive Season is a time when most South Africans, like the rest of the world, will be looking to spoil their loved ones by purchasing them gifts.

read more
Banking customers are urged to remain extra vigilant during these trying times

Press Releases . 19 Jul 2021

South Africa is in the middle of one of the most tyring times in the country’s history. Unemployment was on the rise which will only worsen in the aftermath of the current situation. In addition, tensions are boiling over turning into violent acts and destruction which are currently disrupting society. This includes bank ATM’s and branches.

read more
2020 Annual Report Press Release: Successfully navigating a challenging year

Press Releases . 12 May 2021

It is no longer strange to hear from business that 2020 was an exceptional year. For some, it was exceptionally bad and lead to unbelievable hardships. For others, it turned into an exceptionally busy year. The Ombudsman for Banking Services (OBS), Reana Steyn, points out that the OBS had a busy year.

read more
Protect your livelihood – Do not Take the Bait: A Warning from the OBS

Press Releases . 16 Apr 2021

With an increase in banking fraud, and a modus operandi of targeting online transactions, banks are continuing to evolve their products, services and systems to try and stay ahead of fraudsters. This is being achieved through the development and introduction of world-class security systems and technologies which will aim to protect consumers from becoming potential fraud victims.

read more
Responsible management is in the hands of the consumer

Press Releases . 04 Mar 2021

February is the month of love. While we are spoiling our loved ones with tokens of our love and appreciation, we must remember that this is a time when cyber criminals are spreading their own brand of love by targeting the bank accounts of online shoppers.

read more
Chargeback rights explained

Press Releases . 24 Aug 2020

The worldwide pandemic, and associated lockdown, have brought about many changes in consumer behaviour. One of which is the surge in online shopping.

read more