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Our Commitment to Your Privacy


OMBUDSMAN FOR BANKING SERVICES (“OBS”, “we” or “us) is committed to protecting your privacy. We value the trust of our subscribers and all others who work with us, and we recognize that maintaining your trust requires that we be transparent and accountable in how we handle your personal information. For that reason, we call our Privacy Policy and Practices “Our Commitment to Your Privacy.” This privacy policy is incorporated into and subject to the terms and conditions of the OBS Terms of Use agreement.

The following document explains how we collect, use, disclose, and safeguard personal information:
Download PAIA Manual

Cofa apha ukufumana Incwadana yePAIA


Ciphiza lana ukuthola Incwadi yePAIA

Request for access to personal information:
Download Form

Outcome of request and fees payable:
Download Form

Internal Appeal Form:
Download Form