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OBS Bulletins

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Card Cloning

Bulletins . 15 Feb 2018

Bulletin 12: The office receives a number of complaints relating to card cloning. This issue is of serious concern world wide and often receives significant media attention.
Debit Orders

Bulletins . 15 Feb 2018

Bulletin 11: Debit order payment facilities are used by the majority of banking customers as it serves as a very convenient and useful manner of paying accounts.
Electronic Funds Transfer

Bulletins . 15 Feb 2018

Bulletin 10: We have been receiving a number of complaints relating to the transfer of funds using a bank’s internet banking facility.
ATM Banking

Bulletins . 15 Feb 2018

Bulletin 9: The purpose of this information note is to provide a background of the types of Automated Teller Machine (ATM) scams that occur
Sale of Properties in Possession

Bulletins . 15 Feb 2018

Bulletin 7: The OBS received complaints that banks were holding clients liable for the full outstanding debt on a home loan
Property Assessments

Bulletins . 15 Feb 2018

Bulletin 6: The issue regarding mortgage bond evaluations has been raised on numerous occasions over the last few years
Responsible Lending

Bulletins . 15 Feb 2018

Bulletin 5: This document is under review and will be replaced once updated.
Distress and inconvenience awards

Bulletins . 15 Feb 2018

Bulletin 4: The Terms of Reference of the OBS allows it to make an award (maximum R50 000) to the complainant for distress and inconvenience suffered.
Closure of bank accounts

Bulletins . 15 Feb 2018

Bulletin 3: The office has received a number of complaints relating to the unilateral decision of a bank to close or freeze accounts.
Pin Pad withdrawals

Bulletins . 15 Feb 2018

Bulletin 2: Criminals use confidence tricks to obtain a client's card and PIN while transacting at an ATM.

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