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Consumer Information Notes

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Closure of Bank Accounts

Consumer Information Notes . 06 Feb 2018

CIN 14: This article is not in defence, nor criticism of the business practices of any company
Securitisation Complaints

Consumer Information Notes . 06 Feb 2018

CIN 13: This consumer information note deals with the approach of the Ombudsman of Banking Services
Settlement Agreements

Consumer Information Notes . 06 Feb 2018

CIN 12: The Office of the Banking Ombudsman often receives applications for assistance and inquiries
Address for Service

Consumer Information Notes . 06 Feb 2018

CIN 11: We regularly receive complaints and enquiries about banks having taken judgment
EFT Transfer Delays

Consumer Information Notes . 06 Feb 2018

CIN 10: When making a payment or transfer from your bank account to an account held at another bank
Bank Robberies safety deposit box theft

Consumer Information Notes . 06 Feb 2018

CIN 9: Bank robberies and related violent crime are unfortunately a common occurrence in South Africa.
Internet Banking Fraud

Consumer Information Notes . 06 Feb 2018

CIN 8: Many bank clients successfully use electronic banking facilities such as internet banking but as with any other type of banking facility
Home loan monthly service fee

Consumer Information Notes . 06 Feb 2018

CIN 7: We have been receiving numerous complaints regarding the increase in monthly service fees on bond accounts.
Old savings investment account claims

Consumer Information Notes . 06 Feb 2018

CIN 6: We regularly receive complaints from bank customers who discover old savings books or bank investment account
Bank Charges

Consumer Information Notes . 06 Feb 2018

CIN 4: In line with the practice of other financial ombudsman organisations internationally

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