Ombudsman - Resolving Complaints

We take every complaint we receive seriously, and we are committed to ensuring that any lessons learned in our review process are recommended and applied across all the member banks.

How to complain

Please note that before you can make a complaint to the Banking Ombudsman, you will need to go through the checklist below to make sure that you have completed all the necessary steps.

Make a complaint

Compulsory fields: please note that the fields marked with an asterisk* must be filled in for a successful complaint submission. You will also find a form if you are making a complaint on behalf of a company.

Member Banks

Contact details for the banks over which the OBS has jurisdiction, thanks to their membership of the Banking Association South Africa.

FAQ’s

To facilitate the tracking process, note that all 3 fields must be filled in accurately and in full.

Track your complaint

The Ombudsman is here to help put things right in a confidential, unbiased, fair and speedy way, and at no cost to the person who has complained.

Complaint Process

This flowchart shows the stages of the complaints resolution procedure and how it works in practice once it is initiated, including some of the timeframes involved.